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Packages
Basic IT Service Package - $20 per user per month
Includes:
- Basic Monitoring: basic monitoring of system performance and alerts for potential issues.
- Firmware Updates: Ensures all systems are running the latest firmware for improved security and functionality.
- Antivirus: Installation and regular updates to protect systems from malware and security threats.
Does Not Include:
- Labour: IT labor will be charged at $160 per hour for any additional services not covered under the basic package (e.g., troubleshooting, repairs, configuration changes).
- Out of Hours Support: Support is available during business hours only; no after-hours assistance is included.
- Advanced SLA Support: The basic service includes standard response times and priority, but
- not the higher-level support or expedited responses found in premium tiers.
Mid-Tier IT Service Package - $59 per user per month
Cost: $59 per user per month
Includes:
- Monitoring: Ongoing monitoring of systems to detect and resolve potential issues before they become critical.
- Firmware Updates: Regular updates to ensure all systems have the latest firmware for security and performance.
- Antivirus: Protection with antivirus software, including regular updates to defend against malware.
- Basic Labour:
- Up to 30 minutes per month per PC of labor, covering minor changes and fault diagnosis. This includes routine troubleshooting, minor repairs, or configuration updates.
- Mid-Tier SLA Support: Standard support with reasonable response times for issues, typically faster than the basic tier.
- Out of Hours Support (Tier One Faults Only): Support outside of regular business hours for Tier One faults, which are urgent and critical issues affecting system functionality (e.g., system outages).
High-Tier IT Service Package - $129 per user per month
Includes:
- Monitoring: Continuous monitoring of systems to detect and address issues proactively.
- Firmware Updates: Regular updates to keep all systems secure and functioning optimally.
- Antivirus: Full antivirus protection with regular updates to defend against malware and other security threats.
- Monthly Reports: Detailed reports on system performance, security status, and any potential issues, providing transparency and insights into the health of your IT environment.
- Unlimited Labour: Unlimited support for minor changes, fault resolution, and troubleshooting. This includes all standard IT maintenance tasks without additional labor charges, excluding project work.
- Highest Tier of SLA Support: Fastest response times and highest priority for all support requests, ensuring that critical issues are addressed immediately.
- Out of Hours Support: Available for both high and medium-tier faults outside of regular business hours, ensuring support is available whenever necessary.
- Monthly Site Visit: A physical visit by IT professionals each month to review systems, perform maintenance, and ensure everything is running smoothly.
Does Not Include:
- Project Labour: Non-routine or project-based services will be charged at $120 per hour.
- Support for Non-Critical Issues: Non-critical faults outside business hours would not be covered by out-of-hours support (only high and medium-tier faults are included).